Since the beginning of this year, Shamrock Rovers IT Services have been managed by Business IT Solutions (BITS.ie). The IT firm oversees all aspects of the club’s back-office setup, known as “Managed Services”.
In their role as the Official IT partner of Shamrock Rovers, BITS.ie have greatly improved how Rovers staff interact with the club’s IT systems by providing instant support to everyday issues such as password resets, mailbox queries, and laptop difficulties. To that end, BITS.ie have rolled out software that automatically logs tickets and proactively looks for issues on the network and devices used by the staff. BITS.ie also provide Shamrock Rovers with all their Microsoft licensing requirements.
Another hugely important aspect of this partnership is cyber security. A proactive software service runs patching on all devices, and BITS.ie have implemented cyber security solutions to help minimise and prevent Ransomware attacks. This is done by keeping systems updated, educating staff, and enhancing security such as multi-factor authentication on email accounts.
New staff joining the Hoops office team have enjoyed a smooth onboarding as BITS.ie have ensured all technology, email accounts, etc. are ready and enabled before their start date.
“We are delighted with the customer support that BITS have provided us throughout the year. We were particularly pleased to have them assist us with the planning for our big office move and we will count on them, more than ever, in 2023”Shamrock Rovers Chief Executive, Denis Donohoe