Please note that we are still waiting on final details from the FAI and Government as to how many can access matches and from which match this applies. Until this is confirmed we will continue our preparations.
Access arrangements and confirmation of seats will only be sent to Season Tickets Holders on receiving this information.
Q. I’m aware the Club has emailed about the Season Ticket Holder process for getting back to Tallaght Stadium but I’ve not received any emails on this subject, what do I do?
A: We only have contact details for the person who purchased a Season Ticket for themselves and for other people. If your Season Ticket was bought for you please check with the person who bought it to see if they have been notified of the process. If they haven’t received anything then please let us know via firstname.lastname@example.org
Q: How will fans be allocated seats at Tallaght Stadium?
A: We’ve worked carefully to ensure that the seat allocation process works in the interests of all our loyal Members and Season Ticket Holders,
This will be our priority criteria:
Q: Do I need to wait or can I just call that Club and/or email with where I want to sit? And to let you know about any special requests for me or my family/friends I attend with.
A: Due to the number of people we need to support this just isn’t possible. Please do wait until the questionnaire is released. We will be in contact directly with those who identify any special requests as we allow for you to share this type of information with us in the questionnaire.
Q: Why are you prioritising access to complete the Confirmation of Requirements Questionnaire?
A: From the Season Ticket Holder survey we are aware that more than 70% of Season Ticket Holders typically sit in the same seat for each game. We expect more fans wanting to be allocated seats in the same block than the number we can accommodate with social distancing requirements in place.
As fans complete the Confirmation of Requirements Questionnaire we will then be able to indicate where we’ve reached capacity for those blocks and make them unavailable to help fans make the most of their choices.
Q: I am a Season Ticket Holder but don’t have an email address, how do I complete this questionnaire?
A: We will be calling those Season Ticket Holders who we don’t have an email address for to see if they either have one or have a friend or family member who can receive these emails on their behalf. If there is no alternative then we will make other arrangements to get the relevant information from them.
Q: How will the priority to complete the Confirmation of Requirements Questionnaire work?
A: The basis of priority for completing the questionnaire will work as follows:
Q: What happens if I’ve just become an SRFC Club Member and don’t already have a Season Ticket?
A: We will include you in the same group as the 2020 SRFC Club Members with Season Tickets (see above)
Q: How do I find out what my priority window is?
A: The date that you are able to complete the Confirmation of Requirements Questionnaire will be released and communicated during the week commencing 13 July 2020.
Q: What do I need to do once my priority window opens?
A: When your priority window opens you will receive an email informing you that you are now able to complete the Confirmation of Requirements Questionnaire. This email will give you a link to the questionnaire online.
Q. What happens if I miss my priority window during the process?
A. Make contact with us immediately via email@example.com and we will help as much as possible within the principles we’ve outlined.
Q. How long will we have to complete the Confirmation of Requirements Questionnaire?
A. The questionnaire will remain open for a week after the First Year Season Ticket Holders have been invited to complete it. So for SRFC Club Members, they will have 11 days to complete the questionnaire.
Q. Why are you starting this process now when the Government hasn’t outlined how many fans can attend (if any) and when this might happen?
A. Allocating seats with social distancing measures in place is a manual task for the team behind the scenes. Also, due to the fact that the Government Guidance on a return to the stadium isn’t clear and the unpredictable nature of the pandemic could change guidance quickly.
This means that the best approach for the Club to be able to adapt as quickly as possible is to gather all of the information we expect to need as soon as possible.
Q: What social distancing measures are you putting in place?
A: At this point in time Government Guidance is for social distancing of 2 meters. Our planning is based on implementing this and also understanding the impact should this be reduced to 1m so that we can react quickly should this happen.
Q: How will we get to our seats with social distancing measures in place?
A: Information on this will be shared once we know fans can return to Tallaght Stadium and we have satisfied all of the requirements needed to gain approval for opening access to attend matches.
Q. How many spectators are allowed into Tallaght Stadium per match?
A. We are waiting for confirmation from the FAI, League of Ireland & Government regarding the number of spectators that is deemed safe to attend matches.
Q. What safety measures will be in place at Tallaght Stadium?
A. There will be a number of infection prevention measures in place such as:
Q: How will you allocate seats for me and the fans that I purchased seats for?
A: In the Confirmation of Requirements Questionnaire we will ask you to identify which of the three stands you wish to sit in and three blocks in that stand (ranked from first preference to third preference). We will also ask you to rank front, middle and back of the block from one to three in order of preference.
From this point we will be trying to maximise the number of fans we can sit in a block with those in the same household sitting together and distancing in place around them.
Q: What if I’ve made some great friends with the people who sit in the seats and rows around me at Tallaght Stadium – how can I make sure we’re all together?
A: Season Ticket Holders who currently sit together will be asked to identify their group within the Confirmation of Requirements Questionnaire which will be distributed via email.
We will then use this information to inform where we locate people within the group who can’t sit together, to try and seat them nearby but with social distancing in place. Group sizes will be restricted to a maximum of 12 people.
Q: What if fans want to form a new group, but do not currently sit together.
A: Season Ticket Holders are welcome to group together. Simply complete the Confirmation of Requirements Questionnaire and identify those that you’d like to sit with in the relevant section.
We will look to allocate seats that most closely fit the group’s requirements, though the area selected may not be directly comparable for members of the group with the best seat location.
Q. I’m disabled or have a specific access requirement, what do I do?
A. If you have accessibility requirements there is a question at the end of the Confirmation of Requirements Questionnaire where you can share any detail with us. We’ll then make contact with you as we work through allocating seats should we need further information to make the necessary arrangements.
Q: As a disabled fan, how will the seat selection process work for me?
A: All disabled supporters, both wheelchair users and ambulant, will be entered into the same process as other Season Ticket Holders.
Q: I’m a visually impaired/ambulant disabled fan, what does this mean for me?
A: Visually impaired and ambulant disabled Season Ticket Holders will be allocated seats in the same manner as other Season Ticket Holders.
Q: Will my Season Ticket Card still be valid?
A: No. Because we’re allocating you a seat, we’re going to send you a new ticket – more than likely a digital version. This is so that you have your block, row and seat details on it in order to make matchday easier for everyone.
We’re also conscious that some fans identified paperless ticketing as a measure they would like to see in place for when we’re allowed back into Tallaght Stadium.
Q: Will we be able to access the Glenmalure Lounge and 1899 Suite?
A: At this stage, we are still working through whether these facilities can be opened. We will advise as soon as we have clarity on this.
Q. Will catering be available in the ground when it re-opens?
A. These details are also under discussion
Q: On matchday I like to visit the Megastore, when will it be open again?
A: The good news is that the Megastore reopened from Saturday 11 July. However, we have social distancing measures in which means limited numbers inside the Megastore.
We’d encourage fans wherever possible to buy online. We are investigating a click and collect process in preparation for the return to Tallaght Stadium and will share more on this in the coming weeks
Q. Will single Match Tickets be available for sale?
A. At the moment, Match Tickets will not be available. Should the FAI and Government deem it safe for more people to attend, we will release match tickets at that time.
Q. I bought a Match Ticket. Am I still entitled to attend the rescheduled fixture when they are announced?
A. Match Tickets are not valid for the rescheduled games. A refund process will be set up shortly. There may be an alternative streaming pass offered in lieu of a refund.
Do you have any questions we haven’t answered? Ask our team by emailing firstname.lastname@example.org and we will add them to the FAQ list and respond directly to you within 2 working days of receiving your query.